Bumpa Mats

Delivery Details

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier within 1 working day; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at jane@ecoviva.com.au

Refund Policy

If on receipt of goods you are not completely satisfied with your unused purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at jane@ecoviva.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer although we can assist with collection of the goods via email jane@ecoviva.com.au. Bumpa Mats™.

Privacy Policy

Bumpa Mats™ regards customers privacy as an important part of the our relationship with our customers. The following privacy policy applies to all our users and conforms to Internet privacy standards.

Collection of Information

In order to use the Bumpa Mats™ website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Bumpa Mats™ is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection

Information Any details collected by Bumpa Mat’s™ customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at jane@ecoviva.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at jane@ecoviva.com.au.

Bumpa Mat™ Security Policy

Bumpa Mats™ uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Bumpa Mats™ or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Bumpa Mats™.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

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